ABEN - Building Our Immunity to People's Negativity: Maximizing Teamwork & Customer Relations NO CE
Webcast, Remote
Friday, January 14, 2022
10:00 AM - 11:00 AM
iCalendar
Central Standard Time
No CE Hours
Members- $20 / Non members- $25
Video-On-Demand provided by ABEN, The Agents and Brokers Education Network
Presenter- Tina Hallis, Ph.D
Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.