IIAT - An Hour with Nicole: Personal Lines: Read the %^&* Form! (141494)

October 2025

Thursday, October 16, 2025 1:00 PM - 2:00 PM Central Standard Time

Webcast

1 CE Hour

Member $32 NEW Reduced Member Price $25
Non-member $71

Instructor: Nicole Broch, CIC, CISR, PLCS

The Insurance Services Office (ISO) forms may be the standard but there are variations in commonly used non-standard forms that, if not identified, could lead to coverage problems. Personal lines insurance pros who take this course will be better positioned to search for and remedy such discrepancies.

*Per Texas Insurance Department regulations, you may not duplicate a course and receive credit within the same licensing period.  Please refer to the course title and number and to your CE transcript at www.sircon.com to verify you are not duplicating a course.  

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Customer Service Excellence Program Series

November 2025

Tuesday, November 04, 2025 - Tuesday, December 09, 2025 Central Standard Time

Webinar

A maximum of 25 Registrants

No CE 

Price: All 6 sessions for $499 for Members / $739 for Non-members

Powered by New Level Partners, Nancy Langton

The Customer Service Excellence Program is a comprehensive and engaging training program designed to strengthen customer connections with clients, coworkers, and partners throughout the insurance industry. The curriculum will offer skills and techniques to gain results and create a positive experience for both external and internal customers. 

Here is a glimpse of the upcoming program, workshop titles and dates:

Workshop 1: Customer Centricity -- Mindful Service: November 4, 2025 9:00-10:30 AM CT / 10:00-11:30 AM ET 

Workshop 2: Customer Communication: November 11, 2025 9:00-10:30 AM CT / 10:00-11:30 AM ET

Workshop 3: Email Essentials: November 18, 2025 9:00-10:30 AM CT / 10:00-11:30 AM ET 

Workshop 4: Leading Difficult Customer Calls with Confidence: November 25, 2025 9:00-10:30 AM CT / 10:00-11:30 AM ET

Workshop 5: Time Management Success: December 2, 2025 9:00-10:30 AM CT / 10:00-11:30 AM ET

Workshop 6: Introduction to Negotiations: December 9, 2025 9:00-10:30 AM CT / 10:00-11:30 AM ET

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IIAT - An Hour with Nicole: Personal Lines: Read the %^&* Form! (141494)

December 2025

Thursday, December 04, 2025 1:00 PM - 2:00 PM Central Standard Time

Webcast

1 CE Hour

Member $35 NEW Reduced Member Price $25
Non-member $71

Instructor: Nicole Broch, CIC, CISR, PLCS

The Insurance Services Office (ISO) forms may be the standard but there are variations in commonly used non-standard forms that, if not identified, could lead to coverage problems. Personal lines insurance pros who take this course will be better positioned to search for and remedy such discrepancies.

*Per Texas Insurance Department regulations, you may not duplicate a course and receive credit within the same licensing period.  Please refer to the course title and number and to your CE transcript at www.sircon.com to verify you are not duplicating a course.  

Learn More

LEAD 2: Strategic Leadership Development Program

February 2026

Tuesday, February 03, 2026 - Tuesday, March 10, 2026 Central Standard Time

Webinar

Maximum of 25 Registrants

No CE 

Price: All 6 sessions for $499 for Members / $739 for Non-members

Powered by New Level Partners, Nancy Langton

The LEAD 2: Strategic Leadership Development Program empowers leaders to amplify their impact and drive organizational success. This program strengthens strategic planning capabilities by exploring into critical areas such as organizational strategy, talent planning, and future business vision, equipping leaders to navigate and shape long-term success.

Each live, instructor-led, virtual workshop is 90 minutes of practical skill-based content and realistic situations with group-problem solving conversations. 

1. Human Resources Essentials: February 3  10:00-11:30 AM ET / 9:00-10:30 AM CT

Topics Include: Interviewing and Selection, Essential HR Policies and Laws to Know, Conflict Resolution

1. Navigating Change: Tools for Leaders and Teams: February 10  10:00-11:30 AM ET / 9:00-10:30 AM CT

Topics Include: The Psychology of Change, Understanding Change Management Models and Framework, Communication Strategies, Change Leadership Principles

1. The Strategy Playbook:  From Planning to Execution: February 17 10:00-11:30 AM ET / 9:00-10:30 AM CT

Topics Include: Strategic Planning Core Components, SWOT and SOAR Analysis Output, Strategic Vision and Goals, Action Plans and Implementation 

1. Performance Goals and Evaluations: February 24   10:00-11:30 AM ET / 9:00-10:30 AM CT

Topics Include: Performance Goals and Talent Growth Plans, Performance Management Options, The Evaluation and Conversation, 1:1 Essentials

1. Anticipating Workplace Change and Evolution:  March 3 10:00-11:30 AM ET / 9:00-10:30 AM CT

Topics Include: Drivers of Workplace Change:  technological advancements/AI, workforce demographics, organizational structure, policy/regulatory changes, building a resilient and agile team

1. Executive Presence and Stakeholder Connections: March 10 10:00-11:30 AM ET / 9:00-10:30 AM CT

Topics Include: The Pillars of Executive Presence, Stakeholder Identification and Relationship Building, Strategies to Strengthen Executive Presence and Stakeholder Management 

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